Last updated: 22/08/2023
We and certain third-party partners (as described below) use cookies on our websites, our mobile applications and within emails or other communications we send to you (we refer to these together as our "Sites").
When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when for example you log-in to the site, then we know that the cookie information relates to you.
By proceeding beyond this page you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences.
What are cookies?
Cookies and similar tracking technologies, such as beacons, scripts, web beacons and tags (which together we refer to as "cookies"), are small bits of text, usually stored on a user's computer hard drive or within a browser. They enable a website to remember information about the user's visit to the website. On mobile websites and mobile applications, we use device IDs and / or Advertising IDs in a similar manner to which we use cookies.
Why do we use cookies?
Collectiv Food uses "first party cookies," i.e., those that are used solely by us or by third parties who act only on our instructions or on our behalf. These types of cookies are used for our own analysis of our own Sites, or to provide functionality such as remembering your preferences.
The cookies used on our Sites, either by us or by third parties, can be "session" cookies, or "persistent" cookies. "Session" cookies are deleted automatically when you close your browser, and are used for things like ensuring you are kept logged in as you navigate around our Sites. "Persistent" cookies remain stored on your device or browser even after you close it. These cookies are used, for example, to recognise you when you come back to our Sites.
1. Strictly necessary cookies
Strictly necessary cookies allow you to use the essential features of our site such as enabling you to place orders easily.The essential features of our Sites require strictly necessary cookies so that we can remember your preferences whilst you continue to order products or navigate to different pages during your browsing session. We are also able to identify you as being logged in to collectivfood.com and to ensure that you are able to access the appropriate features.
If you choose not to accept these cookies, you will be unable to use our Sites for managing orders, only for browsing.
2. Performance cookies
Performance cookies collect information about how you use our Sites, so that we can improve the quality of our Sites and service.
Our performance cookies do not collect any information that could potentially identify you. All information collected is anonymous and is used by us to:
Provide statistics on how our site is used
Monitor which website our users arrived from
Help us improve the site by measuring usage information and any errors which occur during our users browsing experience
3. Functionality cookies
Functionality cookies provide you with improved site functionality by allowing access to additional services or to enhance your future visits to our site.
Functionality cookies used on our site provide you with improved site functionality whilst you are browsing for example, giving you access to our online help service with our live chat team if you require help and assistance. These cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service, product or function and not for any other purpose.
4. Targeting and sharing cookies
Targeting and sharing cookies offer you a customised browsing experience by providing you with interest based services both on this site and on some other websites too.
Some of these customised browsing experiences may be linked to services provided by third parties which provide these services for recognising that you have visited our site. This information is used to inform you of products and/or services which may be of interest to you or for services provided by our third party partners.
These cookies may also link to social networks such as Facebook or Twitter to provide advertising agencies with information on your visit so that they can present you with adverts which may be of interest to you.
For more information about this type of interest based advertising, and about how to turn this feature off please visit https://www.youronlinechoices.com/uk/your-ad-choices.
4.1. Freshworks (including web chat services)
We use third party service providers, like Freshworks Inc ("Freshworks") to enable interaction with you on our websites and applications. As a data processor acting on our behalf, Freshworks automatically receives and records certain information of yours like device model, IP address, the type of browser being used and usage pattern through cookies and browser settings. Freshworks performs analytics on such data on our behalf which helps us improve our service to you. You can read about the cookies Freshworks' sets in their cookie policy here.
Managing your cookie preferences
Some of the cookies used by our site are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting https://www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site if you do so.
Our privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.