Logistics Operations Director

The Logistics Operations Director is a critical role bringing experience and performance drive to the business operation. We pride ourselves on delivering great service and in maintaining great customer relationships. Our operating model of a decoupled logistics path is at the centre of this. Supply operations are all about balancing demand with supply in as efficient a way as possible and this role brings together the planning function with order fulfilment and logistics execution. This person will be able to handle the needs of shortlife, chilled goods in growing the operating scale in meeting the growth targets of the business.

We’re a VC-backed scale-up with ambitious plans, and growing fast. That’s why we’re looking for our Logistics Operations Director to help us grow seamlessly and support customer acquisition and retention.

You will benefit from flexible hours and optional remote working. While the position will be remote working only to begin with, as social restrictions ease, some office work will be required to interact with the broader team, so you should be London-based or able to travel, as necessary.

Why Collectiv Food?

Collectiv Food is a fast-growing next generation food supply business, on a mission to transform how food is accessed and distributed within cities. Founded in 2018, we are based in West London and supported by industry experts and leading venture investors, such as Partech, Frontline and Mustard Seed. We are building a unique food supply model, with greener last mile delivery; sourcing quality ingredients directly from a network of over 1,000 producers and delivering to hundreds of professional kitchens. Our vision is to lead the transition to a fair, transparent, and sustainable food supply chain.

What you’ll be doing

Working closely with colleagues across the business, your main responsibilities will be: 

  • To drive the performance of operations in reducing unit cost of delivery (warehouse, transport, asset utilisation and last mile)

  • Managing the logistics operations team in their responsibilities for receiving and managing stock, and picking and delivering customer orders

  • Working with the Planning Manager to maintain optimal stock availability for expected demand

  • Contract management of key partners (warehouse, transport, last mile) - visibility, scaling benefit, security, value for money

  • Developing a set of measures to drive the right behaviours and appropriate targets to deliver a level of service fit for our customers needs 

  • Working with the Customer Service Manager to improve service levels through continuous improvement of the operation

  • With the VPs of Supply Chain and Engineering (technology), develop the integration of our supply chain operations to enable the best visibility and management of orders at every stage of their journey

What we’re looking for

  • Results focused person with a sense of urgency - a critical thinker, problem solver and performance manager

  • Highly data rational and analytical - enjoys understanding the numbers behind supply chain performance

  • Logistics operations leadership experience in the short life food market

  • Experience of contract management of service providers such as 3PLs, transport operators

  • Knowledge of supply and demand balancing functions in planning

  • Experience of deploying and getting the most from operational execution software

  • Good Communication Skills - Structured, professional, clear, confident

Added bonuses (or the cherries on top!)

  • Experience in the restaurant and hospitality space

* The qualifications and experiences above are a guide and we would still love to hear from you if you believe you have the necessary skills to excel with us.

What you'll get 

  • Competitive salary with industry-matching pay reviews

  • 25 days annual leave plus 8 public holidays

  • Compelling benefits package, such as high-spec laptop and equipment, pension and more!

  • Plus, you get lots of food perks like delicious product samplings and food discounts from our customers

  • Great exposure and ability to impact a fast-growing, mission-driven food start-up

  • As a rapidly scaling start-up with a recent Series A funding round under our belt, the opportunities for progression are endless. We support progression in many forms from upward progression as either a specialist individual contributor or people manager as well as lateral progression into other teams at Collectiv Food for which you have transferable skills or have demonstrated the potential and desire to learn

  • Flexible Working – whilst ideally we are looking for someone on a full-time basis, we are more focused on finding the right person to join us, trusting people to organise and take accountability for delivering whilst supporting their needs, responsibilities, and interests outside of work. If you are looking for alternative working arrangements from part-time to job-shares, condensed working hours, school hours or similar then please do not be put off applying, we would love to hear from you

  • Hybrid office based (Notting Hill Gate, London) and remote working model - whilst you can work from the office five days a week if preferred, you can choose to work up to 2 days a week remotely

  • Team of passionate foodies, working to leave the world in a better place than we found it and, of course, for good food!

What you can expect from our recruitment process

  • 30-minute phone interview with a member of our Talent team and/ or the hiring manager

  • Three 45-minute video (or face to face when allowed) interviews (competency and values focused)

If you need sponsorship to have the right to work full-time in the UK, please let us know.

Collectiv Food – Our Commitment to fostering a sense of Belonging.

People and Food United in their Individuality

Collectiv Food is an equal opportunity employer. We are a diverse bunch of people who are committed to cultivating a welcoming culture of inclusion and equality. We see the potential in everyone and value the importance that different backgrounds, experiences and ways of thinking can have in igniting innovation and propelling our business forward. If you share our values, love of food and vision to lead the transition to a sustainable, fair, and transparent food supply chain then we’d love to hear from you and encourage your application. Protecting your privacy and the security of your data is a top priority for us at Collectiv Food. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

Apply to careers@collectivfood.com include the job title in the subject line.